Tracking & Delivery

Yes, Personalizedstore.co.za offers delivery to the address you specify during the checkout process. Delivery is an essential option for those unable to visit our physical store location.

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to monitor the progress of your delivery through our website or the courier’s tracking service.

Delivery times vary depending on your location and product specifics. Estimated delivery dates will be provided once your order is processed. For more detailed information, please refer to your order confirmation or contact our customer service.

If your received items are damaged or not what you ordered, please contact our customer support immediately. We will work with you to resolve the issue, which may involve returning the damaged items and receiving replacements.

Warranty & Repair

Our products come with a standard warranty that covers defects in materials and workmanship. Please check the product details page for the specific warranty period or contact customer service with your queries.

If your product requires repair within the warranty period, please reach out to our customer service team with proof of purchase and details of the issue. We’ll guide you through the repair request process.

If your product needs repair after the warranty has expired, we may still be able to assist you. Please contact our customer support to discuss the available options, which may involve a charge for the repair service.

Billing & Payment

Personalizedstore.co.za accepts various payment options, including credit/debit cards, electronic funds transfer (EFT), and other secure online payment methods, to ensure a convenient transaction process.

We prioritize the security of your personal information. All transactions on our website are encrypted, and we implement robust security measures to protect your data. We do not share your information with any third parties without explicit consent.

We strive for complete customer satisfaction. If there are issues with your order, please inform our customer service within a designated period after receiving your product. Detailed terms for returns or refunds are available on our website.